Mopec Certified Service
Mopec is elevating service and support in anatomic pathology with expert maintenance, rapid response, and proactive solutions that ensure lab equipment reliability, compliance, and peak performance. Our certified technicians and tailored service plans empower pathology professionals with uninterrupted workflow, regulatory confidence, and long-term success.
Full Service Contracts
Every full-service contract includes a preventive maintenance (PM) visit, where Mopec Certified skilled technicians thoroughly inspect your station to ensure it meets our high-quality standards. During the PM, we conduct a comprehensive review of your station’s performance, identifying any potential issues that may require attention. If pre-existing issues are found that require parts or labor, they will be billed separately, ensuring complete transparency. However, any problems that arise after the PM—including both parts and labor—will be fully covered under your service contract. If no issues are identified, your contract is considered active, giving you peace of mind that your station is fully protected against future service needs.
Gold Level | For Ultimate Protection
Our Gold Level service provides the highest level of coverage, ensuring your equipment remains in optimal condition at all times. This plan includes unlimited on-site service as needed, along with 24×7 technical support via phone or email. All service parts are included, and an annual Planned Maintenance (PM) visit guarantees compliance with Mopec specifications. Clients benefit from priority response times, minimizing downtime and maintaining workflow efficiency. Exclusions apply.
Silver Level | For Comprehensive Support
The Silver Level offers a well-rounded balance of maintenance and timely support. Clients receive up to four on-site service visits per year, ensuring regular expert intervention when needed. Technical support is available during business hours, providing quick resolutions to equipment concerns. This plan includes all necessary service parts and an annual PM visit to maintain performance standards. Priority response times during business hours ensure minimal disruption. Exclusions apply.
Bronze Level | For Essential Maintenance
Our Bronze Level plan is designed for clients seeking essential maintenance with occasional assistance. This plan provides up to two on-site service visits per year, offering scheduled support from our certified technicians. Technical support is available during business hours, and all service parts are included to ensure uninterrupted functionality. An annual Planned Maintenance (PM) visit ensures compliance with Mopec specifications. Exclusions apply.
Planned Maintenance Agreeement
Preventative Maintenance | A Commitment to Quality
Our annual PM agreement ensures that your station is fully tested and verified to meet Mopec’s stringent specifications. With 14 areas of focus and over 50 sub-procedures, our annual PM agreement ensures that your equipment is tested, verified, and calibrated to meet Mopec’s exacting specifications. By choosing this service, you are investing in long-term reliability, preventing costly downtime, and ensuring your equipment operates at peak performance. While this agreement covers extensive preventative measures, repairs and replacement parts are quoted separately if needed.
On-Demand Service
Immediate Expertise, When You Need It Most
For urgent repairs or one-time maintenance, our skilled Mopec Certified technicians provide on-site service at an hourly rate. This solution is perfect for clients who do not have a service contract but require immediate support. Exclusions apply, as parts, travel expenses, and specialized tools are billed separately.
Submit a Mopec Service Request Ticket
Please use the following form to create a ticket with the Mopec Service department.
Immediate assistance is available during normal business hours. The Service Department can be reached at 248-284-0887 or service@mopec.com
To help expedite and improve the efficiency of your service request, please include the serial number of the affected equipment. You can find the Mopec serial number on an orange or blue tag attached to the equipment.
